Dan and Lee did a great job on installing our new boiler. From start to finish the process was carried out to the highest standard. They are very professional, reliable, clean and tidy and always ready to give good advice. Thank you also to Julie and Wendy for answering all my pre-install questions and for being so friendly and helpful. I cannot recommend BDL highly enough, excellent job.
Morning Lee
Think we are now back to acclimatising to the weather here and got over the jet lag. Many thanks to you and Dan for installing our new smart heating system. It feels a lot warmer now. Impressed with the Honeywell system although yet to fully understand or utilise it to its full potential. Hopefully once Christmas is over we will read the instructions... Taking this opportunity to wish you, your family and all at BDL a very Happy Christmas and New Year 2020
Kind regards
Chaffes Lane Upchurch
On Sunday 22nd Dec, we discovered a leak in our central heating boiler. We phoned bdl and left a message on their answer phone requesting help. On Monday 23rd Dec, (within minutes of their opening - at approx 9:03) they returned our call, took a few details; and said they would try to get someone to me by the end of the day. Given that this was the day before Christmas Eve (and that we had loads of guests staying over Christmas!) I was very pleased to get this offer. Imagine my surprise therefore, when a bdl engineer (Dan) arrived at my door less than two hours later. In less than five minutes, had diagnosed the cause of the leak. He was able to get our heating up and running there and then. He said that a spare part would be required to get the hot water working; and promised to return later that day to fit it. As good as his word, he returned later that afternoon; and we now have a fully functioning boiler. Throughout all of this, Dan was very polite, efficient and tidy. We were kept fully informed of progress several times that day by the office. People who work in customer facing roles often get more flack than positive feedback. So I am sending this email to help re-balance the score. I believe excellent service like this should be celebrated. Thank you bdl. You saved Christmas for us.
Steve Harrall
To all at BDL,
Thanks for the splendid work carried out on our boiler installation
Doreen & Peter
Holmoaks Rainham
Hi Lee,
Just thought I’d send you a pic of the finished article as I know you like putting your work on Twitter. I also wanted to say thanks to you and Danny for being respectful when working in our house. I wish all the other trades we’ve come across were as conscientious as you both. Thanks again.
Alex & Sam Melville
We recently had our gas fire and old fireplace replaced with an electric fire and marble fireplace. The finished result looks fantastic. We’re so pleased with it. The installation was done really professionally. We were given all the information and advice we needed to operate and register the new fire and care for the fireplace itself. We would definitely recommend BDL Gas Services for their excellent service.
Julie Green
If you are thinking of having or changing your gas fire, you must make BDL your first choice. I am very hard to please, but Lee and Danny and the team do all they can to ensure that the customer is truly satisfied. I had my fire service today by Danny and nothing was too much trouble for him. Originally fitted “7 years ago” but it still looks brand new. One very happy customer!
Dan and Lee did a fantastic job servicing our boiler and fitting a new fire. They are prompt, reliable, friendly and tidy workers; they have given excellent advice and clearly explained the functions of the new remote controlled fire. I have no hesitation in recommending BDL. I would also add that Julie who answers the phone is lovely to speak to; she is always very helpful and pleasant.
I have used this company over many years for all things from servicing and repair and recently having a new boiler, fireplace and fire installed. Have always found Lee and Danny to be very professional and reliable. Would definitely recommend!
Paul Burden
Dear all, Just wanted to say a huge thank you to all from start to finish for all the help in choosing my new fire, and the installation. The work was carved out to perfection and was so tidy. All I had to do was sit back and enjoy the warmth. Excellent! With many thanks once again.
BDL Services LTD, My husband and I would like to say a big thank you for transforming our front room! We had our gas fire and surround for over 40 years and were quite reluctant to let them go but when the Gas Board condemned the fire, we had no choice. BDL were very helpful from the outset. They talked us through our options and assisted us with our decisions. On the day of the fitting, your two engineers couldn’t have been more thoughtful, polite and clean and tidy in their working. Thank you for being with us every step of the way and we would definitely recommend your business to others.
Vic and Chris
Dear Wendy, Thank you very much. Your engineers have been to both places before and they know that both tenants are quite vulnerable (in a different way). They’ve always been very kind and helpful to them and I am pleased to be using your services again.
Kevin Davies
Just a note to say a big thank you to Dan and Lee for all their hard work putting our new boiler in. They both worked so hard, they were very professional and as always very friendly!
Very professional installation. Lee and his colleague were clean and tidy with their work. Gas fire and multipoint were fitted in a day. Would recommend 100%.
Ken Baldwin
Had no heating on and off for a year, Dan from BDL, sorted within two weeks. Wished we had called them sooner.
Diane Nichols
I had all my gas appliances serviced and a new gas fire fitted by BDL, I was very pleased with the fire and the professional service I received. I would highly recommend them.
John McBride
Great service from a great team. A family business that will ensure that you are well looked after. I highly recommend BDL gas services.
Daniel Minhoto
Professional, friendly and competent. Cannot praise Danny highly enough for an excellent customer experience. Brilliant company, highly recommend.
David Dobbs
To BDL, Thanks for your good work.
The Watsons
Excellent service, quick and efficient. Competitive prices.
Peter Greensted
Friendly and reliable with a great level of service. Would definitely recommend.
Nichol Gordon
Dear BDL Gas Services Ltd, Thank you for doing a very professional installation of my new fireplace, both Lee and Dan worked to a very high standard which transformed our lounge, my wife and I would like to say thanks once again for a superb job.
Mr and Mrs Moody
To Lee and his team at BDL Rainham, We have moved out of our home in Gillingham and are off to North Devon to go out to play aka retirement. We wanted to thank you all for the constant good service and sound advice which has always been afforded us and wish all well for the future. Sincere Regards.
Christine & Bruce
To all the staff at BDL, We had a new gas cooker fitted on Friday. This is just to say thank you to Lee and Dan who fitted it, to Julie in the shop and best wishes to Wendy. The cooker looks good and works well, if rather quicker than the old one. Thank you too for all the goods and services you have provided for us over many years.
Rosalie & Derek
To Lee, Thanks for your excellent service and keeping me warm. Also thanks to Wendy for her kindness and patience.
To you All, Thanks for all the care & support you have given us over the years and continuing.
Joan & Doug
Dear BDL, We are writing to say a big thank you- to you both- for all the hard work in installing our new Central Heating System. Very well done; absolutely thrilled.
Gill and Brian
Dear Wendy, Lee & Danny, Just a few words to say an enormous THANK YOU to you all for the help, advice and fitting of my new gas fire and the electric one in my bedroom, also the new bird guards on the chimney. I am the world’s worst worrier but from the time I met Wendy in the showroom, who immediately put me at ease, to Danny & Lee fitting the fires and the sweep cleaning the chimney, everything went well and the house was left in an immaculate condition. I did not even have to vacuum the rooms after they left- what a result!
Bearsted, Maidstone
Dear Wendy, Just to say a huge thank you to you and Lee and Danny for my lovely new fireplace. You were helpful in me making my decision- a big one when you’re making it alone. Then the big day came for the installation yesterday. I cannot find enough superlatives for the ‘A’ team. Indeed that is what they are, and teamwork is the keyword. They know exactly what they have to do and are very efficient in carrying out their tasks. Result- a beautiful fireplace and an extremely happy customer. With all good wishes.
We wanted to let you know how impressed we are with our balanced flue installation! We love our oak fireplace, black marble and fire, the “bed” looks so real. So full marks! However, that is not all... we didn’t expect how lovely and warm the room would become after a few minutes! It sounds like we are going over the top but truly, we are so happy we decided to take the plunge. The installation team was excellent: discrete, conscientious and tidy so 100% satisfied with both the product and service. Thanks, naturally it goes without saying that we would recommend your products/services to anyone.
Mrs H